Shipping policy

Shipping Policy

Company Name: INDUSTRIA DE DISEÑO TEXTIL SA

Registered Address: Av da Deputación, s/n, 15143 Arteixo, A Coruña, Spain

Website: http://ptaeh6-sc.myshopify.com/

Overview

Thank you for shopping at INDUSTRIA DE DISEÑO TEXTIL SA. We are dedicated to bringing high-quality kitchen textiles, heat-resistant oven mitts, and elegant placemats straight to your home. This Shipping Policy details our order processing standards, delivery timeframes, rates, and tracking procedures.

1. Order Processing Time

Standard Processing: Orders are processed within 1 to 3 business days (Monday through Friday, excluding Spanish national and regional public holidays).
Order Cut-Off Time: Orders received after 5:00 PM (CET) will begin processing on the next working day.

2. Shipping Regions, Estimated Transit Times & Rates

Destination Region	Shipping Carrier / Method	Estimated Transit Time	Shipping Cost
Spain (Peninsula & Balearics)	Standard National Express	2 to 4 Business Days	Calculated at Checkout / Free over Qualifying Amount
European Union (EU)	Intra-EU Postal & Courier Services	4 to 8 Business Days	Calculated at Checkout
International (Rest of World)	Standard International Logistics	7 to 15 Business Days	Calculated at Checkout

3. Shipment Tracking

Once your parcel containing your kitchen textiles, oven mitts, or placemats has been dispatched, you will receive a shipping confirmation email containing a tracking number and a direct tracking link to follow your parcel in real time.

4. Packaging & Textile Protection

All kitchen cloths, heat-resistant mitts, and fabric or bamboo placemats are individually wrapped in protective packaging to protect against dust, moisture, and staining during transit.

5. Inspection & Reporting Shipping Damages

Please inspect your package upon arrival. If your shipment arrives damaged or items are missing, please take photographs of the outer packaging and damaged products, and contact us at [email protected] within 48 hours of delivery so we can arrange a replacement or refund.

6. Customs, Duties & Import Taxes (For Non-EU Orders)

For shipments sent outside the European Union, customers are responsible for any customs duties, tariffs, or import taxes levied by local authorities upon arrival at the destination country.